سياسة الإلغاء و الاستبدال و الاسترجاع

Cancellation, Replacement, and Return Policy: 1. The customer has the right to cancel the order before three days have passed from its confirmation, and before the shipping process begins. If the cancellation request is made after the shipping process has started, the delivery fee mentioned in the invoice will be deducted. 2. The customer must inspect the product after receiving it within a period not exceeding 24 hours from the date of receipt to ensure the product's safety and absence of manufacturing defects. 3. If there is a manufacturing defect in the product, the customer has the right to request a replacement of the defective part or piece without deducting any costs, provided that the customer notifies the store of the defect within a maximum of 24 hours from the date of receipt. 4. The customer has the right to return or exchange a non-defective product after sending the store their wish to do so through the contact methods provided, provided that the conditions for return and exchange are met: - The product's packaging has not been removed, assembled, or modified. If the packaging has been removed or the product assembled or modified at the customer's location, it cannot be returned or exchanged. - The product is intact, free from defects and damages. - The customer bears all costs related to the shipping process, both ways, and any additional costs required for returning or exchanging the product. - The customer must cooperate with the authorized store representative responsible for receiving the returned or exchanged product. If there is no cooperation, a final appointment will be set within 7 days. If the customer repeatedly fails to cooperate, they will lose the right to return or exchange the product. 5. In case of exchange, after confirming the safety of the returned product, the store will set a new date for delivering the new product according to the delivery and installation policy. 6. The product will be inspected upon arrival at the headquarters to ensure its safety, then the refund will be processed to the customer. 7. It should be noted that due to shipping and transportation, products often have scratches that do not prevent use. These scratches are not guaranteed and are not considered manufacturing defects that warrant return or exchange. 8. The shapes and images displayed for the products are not exactly matching reality; sizes, colors, and drawings may differ from the actual product because they are (3D images) and are approximate representations. They do not constitute an error from the store or manufacturing defects. 9. The store will refund the amounts after deducting any applicable shipping fees to the customer's bank account within no more than 7 working days, after verifying their information correctly. 10. When the customer pays via Visa, MasterCard, Apple Pay, or STC Pay, and wishes to get a refund, the amount will be returned after deducting any applicable shipping fees to the same card used for purchase. Refunds are not made in cash and are subject to the bank's or electronic payment intermediary's refund policy. 11. When the customer pays via installment methods and wishes to get a refund, the amount will be returned after deducting the installment method fees, which are 7% of the total invoice. The refund period is subject to the policy of the electronic payment intermediary responsible for providing the service.